Privacy Policy

Last updated: April 9, 2026

This Privacy Policy describes how velaticka collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. Please read this policy carefully to understand our practices regarding your personal information and how we protect it.

Information We Collect

We collect information in several ways to provide and improve our cycling tour services. When you visit our website, we automatically collect certain technical information such as your IP address, browser type, operating system, and the pages you visit. This helps us understand how visitors use our site and optimize the user experience.

When you book a cycling tour, rent a bike, or subscribe to our educational resources, we collect personal information including your name, email address, phone number, and payment details. We may also gather information about your cycling experience level and preferences to recommend suitable routes, whether that's flat terrain routes around South Bohemia, Třeboň pond-side cycling, or Greenway trails.

Additionally, we collect information through cookies and similar tracking technologies to enhance your browsing experience and remember your preferences for future visits.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our cycling tour services and educational resources. Your personal information helps us process bookings, confirm reservations, and send you tour updates and confirmations. We use your contact details to communicate with you about your reservations, provide customer support, and respond to your inquiries about our flat terrain routes, Třeboň cycling tours, or bike rental locations.

We analyze usage data to better understand visitor behavior, improve our website functionality, and develop new educational content about Greenway trails and cycling routes. Your information helps us personalize recommendations based on your interests and experience level. We may also use your information to send you newsletters and promotional materials, which you can opt out of at any time.

Data Protection and Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses encryption technology to safeguard sensitive data during transmission. We maintain strict access controls and limit employee access to personal information to those who need it to perform their job functions.

While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we continuously update our security practices to address emerging threats. We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy.

Your Rights and Choices

You have the right to access, review, and request corrections to your personal information. You can update your profile details, manage your communication preferences, and opt out of marketing communications at any time. You also have the right to request deletion of your personal information, subject to certain legal obligations.

If you have concerns about how we handle your data, you can file a complaint with the relevant data protection authority in your jurisdiction. We will cooperate fully with any such inquiries and take appropriate measures to address your concerns promptly and professionally.

Cookies and Tracking Technologies

We use cookies to improve your browsing experience, remember your preferences, and analyze site traffic. Cookies are small text files stored on your device that help us recognize you on future visits. We use both session cookies, which expire when you close your browser, and persistent cookies that remain on your device.

You can control cookie preferences through your browser settings and choose to accept or decline cookies. Please note that disabling certain cookies may affect website functionality and your ability to access some features. For detailed information about our cookie usage, please refer to our Cookie Policy.

Third-Party Services

We may use third-party service providers to assist with payment processing, data analysis, email delivery, and customer service. These providers are contractually obligated to use your information only as necessary to provide services to us and are required to maintain the confidentiality and security of your personal data. We carefully select our partners to ensure they meet our privacy and security standards.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services following any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, you can reach us:

Email: hello@velaticka.biz

Phone: +420 724 568 913

Address: Nerudova Street 28, Brno, 602 00, Czech Republic